Than next if you are comfortable pulling it apart, I would open the scanner up and use compressed air to blow the slide off and other moving parts. This will tell you that the problem is not a driver and is the scanner. It just maybe shot and you might have to look at replacing it.Ī few things you could try are connecting it to another computer and see if it still doesn't work. In your case the scanner was working and than just stopped.
Not only for drivers but also for sensor checks on the scanner itself as well as motor checks. The self testing that most computer items does.like computers, printers, scanners, etc. Okay, if that's the problem, how do I find an Unidentified Program Error? If lightbar is still flashing, there is an unidentified program error.
This has obviously been a problem before as there is a specific title for it, and I did everything it said - turn off computer, disconnect USB - wait 60 seconds, replug, turn on computer. Since I uninstall and downloaded and installed from their website, I'm assuming that download had all updates, drivers, etc., that I needed. Don't know how it could be anything, really, as it was just working and I have done nothing to the computer to change anything. I'm not that computer savvy, so I didn't mess with drivers. HP says uninstall-restall, did that - did all they told me to until it came to drivers. I had HP do a detection search, they did not find it. In Control Panel under Add/Remove Programs, it is there and stated the last time I used it was 8/24/08, but when I click on Cameras and Scanners, the only thing listed is my camera. I uninstalled and re-installed program, still nothing.
So I tried all of their fixes and nothing has worked. From what I found out on HP site is the scanner runs it's own diagnostics and when blinking, there is a problem. I just used it last week but now when I try to use it, the bar light flashes constantly. I have had this scanner for 7 years and have had no problems.